Shipping policy

Delivery

 

The delivery time is 1-3 working days. Sometimes it happens that one of the goods you ordered is not in stock and is back listed, i.e. we reserve for final sale. If your order cannot be shipped on time, you have the right to cancel your purchase.

 

Shipping cost is 69 SEK / 49 DKK. If you order amount is over 1000 SEK / 700 DKK, we offer free shipping.

 

If an order has already been packed and sent from our warehouse, we can’t change or cancel your order, so please review your order thoroughly before placing it so that it is correct.

 

If your package and/or contents are damaged in transit when you receive them, report it immediately at the location (the Service point). If packages are lost during transport, you must notify our customer service within a reasonable time (1 months).

 

We will send an order confirmation to the email address you provided. When the order is ready to be shipped, you will receive another email with the tracking number. Keep in mind that the tracking number is not searchable for 24 hours, so please have patience.

2.1 Method of delivery

 

At the moment we only send parcels with DB Schenker in Sweden, and then in Denmark it change to GLS so your package will be delivered to one of their pick up points. Unfortunately, you cannot choose a service point yourself, but GLS sorts by your postcode and choose the service point closest to you. See what service point that are close to you by entering your postcode - click here.

 

When your order has arrived at its service point, you will receive a notification. It is therefore important that your mobile number is correct at the time of ordering.

 

To pick up your package, you must be able to show valid identification. For collection by someone other than the recipient, bring both your and the recipient's identification.

 

Wondering where your order is? Track it here.

 

In the event of any delivery delays or final sales, you will be notified. If you are not satisfied with a new specified delivery date, you always have the right to cancel your order free of charge. We cannot offer any form of compensation due to a delivery delay or final sale.

 

2.2 Not collected package

 

A package stays at the service point for 14 days. This time cannot be extended. Packages that are not collected will be charged 250SEK/DKK to the customer. This is due to administration fees, shipping costs, packaging, etc.

 

Abacus Sportswear AB does not redirect packages. Unfortunately, we don’t have the option to change the recipient's name or contact details after the package has left our warehouse.