Returns

EASY RETURNS
Sometimes it doesn't turn out exactly as you planned and then you have the right to return your purchase. With us, you can always return your item within 30 days from the date of your order.

A return shipping fee of 69 SEK / 49 DKK will be added.

When returning, the garment must be in the same good condition as when you received it, hangtags must remain/unbroken on the garment and of course the garment must be unused.

When purchasing an item that is specially manufactured or otherwise adapted especially for you, the right of withdrawal does not apply.


RETURNS IN SWEDEN
To return one/several items to us, please contact us at webshop@abacussportswear.com . Write your order number and the item(s) you would like to return.

You can also use our form for returns.


RETURNS IN DENMARK
To return one/several items to us, please use our return portal: GLS Returns.


AFTER WE RECEIVED YOUR RETURN
Once we receive your return, we process it as soon as we can, usually 2-3 working days.

We then update your payment with Klarna, who then handles the refund to you.

Abacus does not redeem parcels against cash on delivery.

Abacus is not responsible for any transport damage during return shipping.


COMPLAINTS
If something should be wrong with your product, you have the right to complain about it. Start by telling us what is wrong and send us a picture by email to webshop@abacussportswear.com and we will help you further.

When we have registered your complaint, we will get back to you as soon as possible with information whether the complaint has been approved or not. In the first place, we will then exchange the product for a new product or alternatively repair the product. Complaints must be made within a reasonable time after the fault is discovered.