Legal & Privacy
1. General
Abacus Sportswear AB (556437-5714) only enters into agreements with adults (18 years of age). If you are a minor, a guardian's permission is required. You need to be registered in Denmark. Agreements are concluded in English and we deliver within Sweden and Denmark. An agreement is concluded when you choose to put an order at checkout.
The prices include VAT at 25%.
We reserve the right to, in the event of obvious errors, e.g. price or printing error, to correct the error afterwards. If you are not satisfied with our correction, you can of course cancel your order free of charge. We also reserve the right not to carry out an order if, for example, the product is out of stock or in case of technical problems.
All goods remain the property of Abacus Sportswear AB until full payment has been received by the company. Abacus Sportswear AB reserves the right to cancel a purchase if fraud is suspected.
When you place an order with us, you agree to our privacy policy.
A login to "My pages" is automatically created, where you can check your order history.
2. Delivery
The delivery time is 1-3 working days. Sometimes it happens that one of the goods you ordered is not in stock and is back listed, i.e. we reserve for final sale. If your order cannot be shipped on time, you have the right to cancel your purchase.
Shipping cost is 69 SEK / 49 DKK. If you order amount is over 1000 SEK / 700 DKK, we offer free shipping.
If an order has already been packed and sent from our warehouse, we can’t change or cancel your order, so please review your order thoroughly before placing it so that it is correct.
If your package and/or contents are damaged in transit when you receive them, report it immediately at the location (the Service point). If packages are lost during transport, you must notify our customer service within a reasonable time (1 months).
We will send an order confirmation to the email address you provided. When the order is ready to be shipped, you will receive another email with the tracking number. Keep in mind that the tracking number is not searchable for 24 hours, so please have patience.
2.1 Method of delivery
At the moment we only send parcels with DB Schenker in Sweden, and then in Denmark it change to GLS so your package will be delivered to one of their pick up points. Unfortunately, you cannot choose a service point yourself, but GLS sorts by your postcode and choose the service point closest to you. See what service point that are close to you by entering your postcode - click here.
When your order has arrived at its service point, you will receive a notification. It is therefore important that your mobile number is correct at the time of ordering.
To pick up your package, you must be able to show valid identification. For collection by someone other than the recipient, bring both your and the recipient's identification.
Wondering where your order is? Track it here.
In the event of any delivery delays or final sales, you will be notified. If you are not satisfied with a new specified delivery date, you always have the right to cancel your order free of charge. We cannot offer any form of compensation due to a delivery delay or final sale.
2.2 Not collected package
A package stays at the service point for 14 days. This time cannot be extended. Packages that are not collected will be charged 250SEK/DKK to the customer. This is due to administration fees, shipping costs, packaging, etc.
Abacus Sportswear AB does not redirect packages. Unfortunately, we don’t have the option to change the recipient's name or contact details after the package has left our warehouse.
3. Payment
In collaboration with Kustom (Klarna), we offer invoice, direct payment and MobilePay as paying methods in our webshop. If you have any further questions or concerns, please contact Klarna Customer Service.
The payment transactions are handled by our payment partner Klarna to ensure fast and secure payment. Klarna meets the requirements for PCI-DSS. Abacus Sportswear AB never saves your card information.
In the event of late payment (if you have chosen invoice as payment), a reminder letter will be sent with a fee of 100 DKK. If payment is still not received, a debt collection notice will be sent with an additional fee.
4. Right of withdrawal
You have the right to return or exchange your items for any reason, provided you notify Abacus Sportswear within 30 days from your order date. When returning goods must have been handled to a greater extent than was necessary to determine the goods' properties and function, the consumer compensates us for the possible reduction in value that has occurred. The extent of the reduction in value is determined by Abacus Sportswear AB.
The right of withdrawal can be used provided that the product is returned with intact labels and in the original packaging that comes with the product. Abacus Sportswear AB has the right to refuse the return if the garment hasn’t been handled with care.
Any discount used cannot be transferred to other goods.
4.1 Return
You can return products within 30 days from the date of your order, as long as the product/products not are used, and every label and hangtag are intact. To return one/several items to us, please contact or customer service. Abacus Sportswear does not redeem parcels against cash on delivery. A return shipping fee of 69 SEK / 49 DKK will be added.
4.2 Replacement
You have 30 days to purchase from the date of your order. If you wish to change the color or size of an item you bought from us, we ask you to place a new order. Send back the product you wish to exchange, as described under heading 4.1 Return, to receive a refund/adjustment of the invoice and then place a new order for the desired size or color. Also - please contact customer service at webshop@abacussportswear.com with your new order number and we will offer free return shipping on your return. If you wish to change to a completely different item/model, this is treated as a normal return, read under the heading 4.1 Return, and a shipping fee of 49 DKK will be added.
In the event of an incorrect shipment, you can choose between getting a new item (the right one) or a full refund. You will get a valid return label from us so you can send the wrong item back to us and, of course, no shipping fee will be charged.
All returned goods must be carefully packaged to avoid damage to the goods. You as the customer are responsible for the transport risk back to Abacus Sportswear AB.
4.3 Complaint
If you claim your item due to damage or faulty production, we will make a manual assessment and possibly request the garment if necessary. Normal right of complaint is usually three (3) years, a detected fault on a product must be reported to us within a reasonable time, that is, as soon as it was discovered or should have been discovered. This is considered to be within two (2) months from the time the discovery was made. Defects that are discovered within six months after the goods have been delivered are assumed to have been present at the time of delivery unless otherwise indicated. If the fault only becomes apparent later, you as a consumer must be able to prove that the fault already existed upon delivery, that is to say that it was an original fault with the product.
Tell us what's wrong and email a picture to webshop@abacussportswear.com and we'll help you further. When we have registered your complaint, we will get back to you as soon as possible with information whether the complaint has been approved or not.
The first commitment in the event of a complaint is to rectify the fault. If this does not work and the complaint is approved, we will replace you with a new product.
If we are unable to replace you with a similar item, you have the right to cancel the purchase and have the money refunded.
Reimbursement normally takes place within 14 working days from the time we receive and approve your return. We can only make refunds through Klarna - in the same way and to the same account that was used at the time of purchase.
5. Assortment
Abacus Sportswear AB reserves the right to make changes to the assortment and has the right to remove items from the assortment before a purchase has gone through. We reserve the right to sell out any products in the range.
Abacus Sportswear AB reserves itself for possible printing errors in texts on this website. We also do not guarantee that all images accurately reflect the actual appearance of the products. Abacus Sportswear AB reserves the right to adjust prices and possible price errors.
6. Force majeure
Abacus Sportswear AB is exempt from penalty for failure to fulfill certain obligations according to this agreement, if the failure is based on an exculpatory circumstance as described below and the circumstance prevents, hinders or delays fulfillment. Such as liberating circumstance shall be considered i.a. government action or omission, new or amended legislation, labor market conflict, blockade, fire, flood, sabotage, major accident or other type of natural disaster. Force majeure includes authority decisions that affect the market and products negatively, e.g. restrictions in indication, warning texts, sales bans, etc., abnormal decline in the market and if the company is exposed to criminal activity that affects the business.
7. Dispute
Complaints or comments regarding Abacus Sportswear AB's services or products should be communicated to Abacus Sportswear AB's customer service via email webshop@abacussportswear.com.
8. Contact
Abacus Sportswear AB
Beragården 431
247 94 Dalby
info@abacussportswear.com
Exchange: +46 46 - 20 10 20
Webshop:
Customer Service: webshop@abacussportswear.com
046 - 288 72 72
This policy helps you to understand what kind of information we collect and how it is used.
Abacus Sportswear AB, org. no. 556437-5714, Beragården 431, 247 94 Lund, +46(0)46-20 10 20, is the data controller for the processing of your personal data. Abacus Sportswear AB, (hereinafter "Us" or "We") protects your personal integrity and strives to always protect your personal data in the best possible way. Our goal is for you to feel confident that your personal integrity is respected and that your personal data is processed correctly. We take responsibility for ensuring that personal data that is processed is only used for the intended purposes and is protected against unauthorized access. All processing of personal data takes place in accordance with applicable personal data legislation. Within the EU/EEA, the data protection regulation (GDPR)1 applies from May 2018.
What is personal data and what is processing of personal data?
All information that can be directly or indirectly attributed to a living natural person is considered personal data. Even images (photos) and audio recordings of individuals that are processed on a computer can be personal data even if no names are mentioned. Encrypted data and various types of electronic identities, such as IP numbers, count as personal data if they can be linked to natural persons.
For what purposes are personal data processed?
The personal data about you that is collected in connection with your use of the digital channels and its services will be processed by Abacus Sportswear AB, or their respective subcontractors, for the following purposes.
1. So that we can provide the products and services you ordered and administer our agreement with you.
2. So that we can communicate with you when contacting via customer service, email and in our social media accounts.
3. For marketing purposes, including marketing by post, email and SMS, which you can opt out of via a link in each mailing made via email or SMS.
4. To analyze and group the visitors according to selection, prioritization and preferences, which means that a so-called profiling takes place, in order to be able to provide you with relevant and customized information, recommendations, advertisements and offers.
5. To process your payment or prevent or detect fraud.
6. To produce statistics on the use of our digital channels and its services.
7. To maintain, develop, test and improve our digital channels and the technical platforms on which they are provided.
What personal data is collected and when is it deleted?
This policy applies to all information collected through our webshop www.abacussportswear.com (the “Site”). The policy also applies to you who are or will be a subscriber to our newsletter via our webshop. By accepting the policy on the Site, you consent to the processing of your personal data.
When you visit/use or communicate with our digital channels or its services, we may collect information about you such as name, address, email address, mobile number, social security number, information about your use of our services, products and transaction history. We process information that we or our partners have collected from elsewhere, e.g. updated contact information and purchase history that is registered in connection with your purchases.
Technical data such as IP address, unique device ID, type of browser and cookie information is collected via digital channels. The collection described here takes place, for example, by you entering your personal data in various forms on our digital channels or its services, by you communicating with us and others via our social media platforms, by leaving comments in our contact forms or by telephone. If you participate in competitions and other marketing activities that we organize, competition entries and additional personal data that you choose to provide to us may be processed.
When you contact us via customer service functions in our digital channels, for example in connection with making a complaint, your contact details and case information will be processed by us.
If you visit or communicate with us via our social media accounts (that is, third-party platforms such as Facebook), Abacus Sportswear AB may receive information regarding your profile and your interactions on the third-party platform from the provider of the same.
When you become a subscriber to our newsletters, we will also process your personal data for the purpose of administering your subscription and fulfilling our commitments to you as a subscriber. By subscribing to Abacus Sportswear's newsletter, you consent to the processing of your personal data in accordance with this privacy policy.
You can change your details and/or be deleted from our customer register at any time. If you wish to change customer details, log in via "My pages" at www.abacussportswear.com/sv or contact customer service. If no purchases are made for 36 months, the membership will be terminated. When your membership expires, your membership number will be blocked and all of your registered personal data will be deleted from the membership register. If you wish to be deleted, contact customer service via email: webshop@abacussportswear.com.
Legal basis and legitimate interests for the processing of personal data
Abacus Sportswear AB always processes your personal data in accordance with applicable legislation. We process your personal data to fulfill a contract with you so that we can respond to your customer service request. Our agreement gives us a legitimate and justified interest in processing your personal data, e.g. an interest in being able to market ourselves to visitors on our digital channels or an interest in developing our digital channels. If Abacus Sportswear AB were to process your personal data for any purpose that, according to applicable legislation, requires your consent, we will obtain your consent in advance, by actively allowing you to click in a box.
Restrictions on disclosure of personal data
Abacus Sportswear AB hires external partners and suppliers to perform tasks on behalf of Abacus Sportswear AB, e.g. to provide IT services, payment solutions, transport or help with marketing, analysis or statistics. The performance of these services means that Abacus Sportswear AB's cooperation partners within the EU/EEA can have access to your personal data. Companies that handle personal data on behalf of Abacus Sportswear AB always sign agreements with Abacus Sportswear AB to ensure a high level of protection for your personal data also with our partners.
The data in our webshop will be processed to administer your order and your delivery of goods. Your personal data may also be used for identification, administration and statistical purposes. If you have agreed to it, your data may also be used for direct marketing. Personal data is also transferred to our partners in order to administer and facilitate your purchase, such as transport companies and Klarna AB.
Abacus Sportswear AB may disclose personal data to third parties, such as e.g. the police or another authority, if it concerns the investigation of a crime or if we are otherwise obliged to disclose such information based on law or authority decision.
Right to information and right to file a complaint
You have the right to withdraw all or part of a given consent to the processing of personal data at any time.
You can request access to the personal data processed about you at any time. You have the right to file a complaint with the applicable supervisory authority if you believe that your personal data is being processed in violation of the applicable personal data legislation. You have the right once a year, free of charge, in writing by letter to request an extract from the register that contains information about what information has been registered about you. If you wish to change information, you can do so via the Site by logging in to My pages or contacting customer service. If you wish to be deleted, contact us by emailing webshop@abacussportswear.com.
Security, personal data & cookies
Abacus Sportswear AB safeguards a high level of security for your personal data and takes appropriate technical and organizational security measures to protect your personal data from unauthorized access, modification, dissemination or destruction. All information relating to your data (name, address, social security number, etc.) is encrypted with SSL (Secure Socket Layer). SSL is today the standard for encryption on the Internet and is used by banks and Internet stores.
Abacus Sportswear AB has placed so-called "cookies" in our digital channels. Through these cookies, we collect information about how you use the digital channel. A "cookie" is a small text file that is saved on your computer. You can read more information about cookies in our cookie policy.
This privacy policy applies to information that Abacus Sportswear AB processes about you within the framework of our digital channels. Abacus Sportswear AB digital channels may sometimes contain links to external websites or services that we do not control. If you follow a link to an external website, you are asked to take note of the principles for personal data processing and information about cookies that apply to the page in question.
Modification of this Privacy Policy
Abacus Sportswear AB may from time to time make changes to this privacy policy. The latest version of the privacy policy is always available on the Site.
Last updated: 2020-02-15
Contact
Abacus Sportswear's webshop
Beragården 431
SE-247 94 Dalby
+46 46 – 288 72 72
webshop@abacussportswear.com
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
